Remote Engagement And Communication System

SymlConnect’s proprietary framework facilitates independent system development, encompassing digital data capture via electronic forms, seamless transfer of the response data into a secure encrypted database, plus powerful data querying for insightful reporting and data visualisations for fast, yet accurate, analysis.
The pre-assignment of specific forms to respondents sent secure email links for completion, eradicates the need for travel, whilst providing the flexibility to complete forms remotely anytime, anywhere, on any device.

Assistive RAG (Red, Amber, Green) alerting and prioritisation functionality, provides a continued means of monitoring individuals or groups, allowing prompt preventative or corrective actions to take place before a disruptive sequence of events can occur. Such organisation dependent on urgency and speedy intervention, provides a customisable mechanism for achieving measurable outcomes and reducing the strain on already under-resourced teams and services.

Recent projects have included:

Sidhu Pharmacy - Anonymised Pharmacy Survey

Sidhu’s Pharmacy was proposing to relocate to a new Health Centre facility at a hospital site. The Pharmacy needed to ascertain what actual impact the relocation might have on patients accessing pharmaceutical services from this pharmacy.

The digital survey provided a means of capturing patient opinions and responses, ranging from the primary purpose for visiting the pharmacy, impact severity as a result of relocation, plus the means used to travel there. The collated rich data set enabled the production of reports to analyse and assess the possible repercussions of the move.


Momentary Assessment Tool for Workplace Health Intervention, Swansea University Sport & Exercise Sciences

Feedback questionnaires were sent out randomly to registrants during a typical working week, their responses were captured and stored securely, anonymised CSV file export of the collated database content satisfied further analysis and reporting requirements.


Integrated Autism Service (IAS)

Developed in close collaboration with the Autism team of the WLGA (Welsh Local Government Association). The system allowed clinical providers to digitally input all information according to specific chronic condition management protocols to build the patient record.

The primary value-add of the solution was to enable ongoing remote communication between the patient and the provider, through periodic monitoring form email requests. Intelligent alerting and respondent data analysis functionality allowed clinicians to prioritise patients and take preventative actions, the system could be easily customised for any other chronic condition monitoring needs.