Consult Smartly - The Smart Patient Consultation Appointment Scheduling Platform

Consult Smartly takes the video conferencing concept to an advanced level, allowing clinicians to create appointment time slots according to their availability, at a touch of a button. Patients experience enhanced flexibility, ‘choosing’ slots according to personal suitability. Thus, the appointment offering could be out of office hours as no clinic room preparation needs or manned.

Consult Smartly is a Welsh Health Hack 2020 winning project by Cwm Taf ENT Consultant Mr Mouli Doddi, partnering with SymlConnect, to design an automated seamless, digital virtual consultation platform, for a more self-directed model of patient care, facilitating improved communication between patients and clinical teams. The advanced system incorporates, patient consent, auto communication and auto reminders, consequently reducing the risks of non-attendance. The system integrates an online hearing test facility to assist effective clinical decision making during the video consultation.

Email or SMS messages would be used for ‘patient information giving’ communications, utilising questionnaire assignment to capture patient responses from the comfort of their own homes and triggering auto-reminders. Patient initiated follow-ups (PIFU), empower patients whilst encouraging self-management to develop a deeper understanding of their health conditions, which is a much-aspired feature portrayed in this system design.

The aspiration is to reduce the estimated cost and time of delivery for the current waiting list by one third, whilst delivering more than double the number of consultations than the existing appointment allocation manual process. The intention is to ease the process flow without demanding any extra resources or extended learning curves.

UPDATE: Pilot commencing with 2 doctors for 8 weeks